Book Appointment

Terms & Conditions

Terms & Conditions

Prettiv Aesthenics Clinic LLC Unit 7, Street 45, Al Garhoud, Dubai, United Arab Emirates

These Terms & Conditions (“Terms”) apply to all clients of Prettiv Aesthetics Clinic LLC (“Prettiv Aesthetics,” “the Clinic,” “we,” “us,” or “our”). By booking an appointment or using our services, you (“client,” “you”) agree to be bound by these Terms.

1. Booking Appointments

Appointments with Prettiv Aesthetics Clinic may be booked through any of the following channels:

  • Phone
  • WhatsApp
  • Our official website

2. Cancellation Policy

No cancellation fee is charged for cancelled appointments.

3. Rescheduling Policy

Clients who wish to reschedule an appointment must contact our official clinic number to arrange an alternative date and time.

4. Clinic-Initiated Cancellations or Rescheduling

Prettiv Aesthetics Clinic does not operate a refund policy. Management retains full discretion to make an exception in individual cases where deemed appropriate.

5. Refund Policy

Prettiv Aesthetics Clinic does not offer refunds. This applies to all payments, including multi-session treatment packages. If a client does not complete all sessions within a purchased package, the unused sessions are non-refundable.

6. Treatment Outcomes

Where a client raises a concern regarding treatment satisfaction, the treating doctor will assess the matter following consultation and determine the appropriate course of action.

7. Consent and Medical Suitability

Client consent is required prior to treatment. The treating doctor reserves the right to decline or reject a case in accordance with the requirements of the Dubai Health Authority (DHA).

8. Aftercare

Aftercare instructions are provided by the treating doctor following each procedure. Prettiv Aesthetics Clinic and its doctors are not responsible for any after-effects resulting from a client’s failure to follow the aftercare instructions provided.

9. Products

Prettiv Aesthetics Clinic does not sell skincare or other retail products.

10. Complaints

Clients may raise a complaint regarding any treatment or service through the following channels:

11. Governing Law

These Terms & Conditions are governed in accordance with the regulations of the Dubai Health Authority (DHA). All applicable requirements set by the Dubai authority for media are fulfilled by the Clinic.

12. Contact Information

Prettiv Aesthenics Clinic LLC Unit 7, Street 45, Al Garhoud, Dubai, United Arab Emirates


Email: admin.dxb@prettiv.com / chandni@prettiv.com
Phone: +971541945881, 042693994