Privacy Policy
DHA-Aligned Clinical Standards | FDA-Approved Technology | Personalised Treatment Plans
3 Specialists on Team | Al Garhoud, Dubai, UAE | 200+ Nationalities Served in UAE | 9+ Years of Expertise
Effective Date: 06-06-2026
Prettiv Aesthenics, a dermatology and aesthetic clinic located in Al Garhoud, Dubai, is committed to protecting the privacy of individuals who visit our website or receive care at our clinic. This Privacy Policy explains what information we collect, how we use it, and the rights available to you.
As a facility regulated by the Dubai Health Authority (DHA) (DHA License No. [Insert DHA License Number]), we handle health-related information in accordance with heightened confidentiality and data-protection standards that exceed those applicable to ordinary businesses, and this Policy has been drafted to reflect those obligations.
1. Information We Collect
- Contact Information: Name, phone number, email address, and gender
- Clinical Information: For patients under our care, this includes medical history, skin assessments, and treatment notes, maintained in accordance with DHA confidentiality requirements
- Website Activity: IP address, browser type, and general usage data collected during your visit to our website
- Appointment Information: Details of treatment enquiries and information submitted through our booking form, WhatsApp, phone, or email
2. How We Use Your Information
- To conduct skin assessments and develop treatment plans tailored to your needs
- To schedule, confirm, and manage appointments
- To maintain the clinical records required under DHA regulations
- To improve the operation of our clinic and website
- To send promotional offers or clinic updates, where you have provided prior consent
3. How We Protect Your Information
- Access to patient records is restricted to authorized personnel
- Physical and digital records are stored securely in accordance with DHA recordkeeping standards
- Sensitive data is encrypted where our systems support encryption
- All staff members with access to patient information are bound by confidentiality obligations
4. Disclosure of Your Information
We do not disclose your information to third parties for their own purposes. Limited exceptions apply in the following circumstances:
- With your consent – Your information may be shared if a referral to another specialist is required.
- As required by law – including reporting obligations to the Dubai Health Authority or other UAE regulatory bodies
- With service providers who support our clinic or website operations, such as booking platforms, hosting providers, or analytics services. These providers only access the information necessary to perform their function and are contractually bound to maintain its confidentiality
5. Your Rights
You are entitled to:
- Request access to the information we hold about you
- Request correction of any inaccurate information
- Request deletion of your enquiry details, unless retention is required under DHA regulations
- Opt out of marketing communications at any time
- Request a copy of your medical file through the DHA’s standard process (a fee may apply)
6. Cookies
Our website uses cookies, including through Google Analytics and Meta Pixel, to understand how visitors use the site and to measure the performance of our advertising. You may disable cookies through your browser settings; please note that certain features of the site may not function as intended if cookies are disabled.
7. Why Health Information Is Treated Differently
Under UAE law, medical records are not treated in the same manner as ordinary personal data. Information submitted through website enquiries is governed by the UAE Personal Data Protection Law, while information arising from clinical treatment – including medical history, notes, and treatment plans – is governed by Federal Law No. 2 of 2019 on the Use of Information and Communication Technology in the Health Fields, together with DHA confidentiality regulations, both of which impose requirements more stringent than standard data protection law.
8. Changes to This Policy
We may update this Policy from time to time to reflect changes in our practices or in applicable UAE regulations. The effective date above will be revised accordingly. Continued use of our website or services following any update constitutes acceptance of the revised Policy.
9. Contact Us
For questions regarding this Policy, or to exercise any of the rights described above, please contact us:
Prettiv Aesthenics 2nd Street, Al Garhoud, Dubai, United Arab Emirates
Email: admin.dxb@prettiv.com
Phone: +971 54 194 5881 / 04 269 3994
This Policy reflects Prettiv Aesthenics‘ practices as a DHA-licensed clinic and website operator in the United Arab Emirates. We recommend that a UAE-qualified legal advisor review this Policy prior to publication, particularly once the DHA license number and hosting location have been confirmed.